Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be completely unused, unaltered, in the exact condition that you received it, with all original tags attached, and in its original, undamaged packaging. You will also need the original receipt or valid proof of purchase.

To initiate a return, you can contact our dedicated support team at sales@brendhome.com. Please note that approved returns must be sent exclusively to our centralized processing center at the following address: 439 S New St, Dover, DE 19904, USA

Important Note: Items sent back to us without a prior, formally approved return request will not be eligible for processing, refund, or return delivery.

If your return request is approved, we will provide you with a return shipping authorization along with detailed instructions on how and where to dispatch your package. Please note that unless a product arrives functionally defective, customers are responsible for all return shipping costs and associated logistics.

Damages and Issues
We take quality seriously. Please thoroughly inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery so that our team can evaluate the issues and make it right.

To help us resolve this swiftly, please include clear photographic or video evidence of the issue along with your initial email. Reported issues exceeding this inspection window may only be eligible for a replacement or store credit rather than a monetary refund.

Exceptions / Non-Returnable Items
Certain types of items strictly cannot be returned due to hygiene, safety, and operational reasons. These include:

Perishable goods (such as food, flowers, or plants).

Customized or personalized orders.

Personal care, wellness, and beauty items (including grooming tech, personal utility devices, or opened skincare products).

Hazardous materials, flammable liquids, or gases.

Additionally, we do not accept returns or offer refunds on sale items, promotional clearance events, or digital gift cards.

Exchanges
The most efficient way to ensure you receive the desired item is to return the current item under our standard guidelines. Once the return is received, evaluated, and fully processed by our logistics center, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you possess the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in its pristine, original condition—completely unused, unworn, with all tags, and in its original, unopened packaging. Proof of purchase is strictly required.

Refunds and Processing
Once your return is received at our center, it will undergo a mandatory physical inspection to verify its eligible condition. We will notify you via email regarding the status of your evaluation and whether the refund has been approved.

If approved, the refund will be automatically processed. To maintain store sustainability, refunds are primarily issued via Store Credit / Digital Voucher for future purchases. If a baseline refund to the original payment method is requested, please allow up to 10 to 14 business days for our automated billing system and financial institutions to process and post the transaction.

If more than 20 business days have passed since your return was officially marked as inspected and approved, and you have not received your credit or update, please feel free to reach out to us at sales@brendhome.com.