Refund policy

At BrendHome, your satisfaction is our top priority. We are committed to providing high-quality products and dedicated customer service. If you are not completely satisfied with your purchase, we are here to assist you according to the terms below.

1. Return Window

We offer a 30-day return policy from the date you receive your item. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To ensure fairness and maintain product standards, returned items must meet the following conditions:

The item must be unused, unwashed, and in the same condition that you received it.
The item must be in its original packaging, with all tags and accessories included.
A receipt or proof of purchase from BrendHome is required.

3. The Return Process (3 Simple Steps)

We have optimized our process to save you time:

Submit a Request: Contact our Support Team via email at Sale@BendHome.com with the subject line "Return Request - [Order Number]". Please attach clear photos or a video showing the condition of the product.
Confirmation: Our specialist team will review your request within 24-48 business hours.
Shipping: Once approved, we will provide instructions on how to send your item back to our processing center at:
- Address: 200 Central Ave, Kearny, New Jersey, 07032, USA.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you of the status.

If Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Note: Original shipping costs (if any) are non-refundable.

5. Exchanges

We replace items free of charge if they are defective due to manufacturing or damaged during transit. If you need to exchange it for the same item, please email us immediately at Sale@BendHome.com.

6. Return Shipping Costs

Errors by BrendHome (Wrong item sent, defective product): We will cover all shipping costs.
Change of Mind (No longer want, ordered wrong size): The customer is responsible for paying the shipping costs for returning the item. We recommend using a trackable shipping service to ensure the item reaches us safely.